Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of car rental services provided by Ingab Ponta, a company registered in England and Wales. By renting a vehicle from us or using our website, you agree to be bound by these Terms.

Please read these Terms carefully before making a reservation or using our services. If you do not agree with any part of these Terms, you may not use our services.

Company Information

Company Name: Ingab Ponta
Registered Office: 13 Lashbrook Cl, Manchester M40 8LS, United Kingdom
Phone: +44 161 290 1602
Email: [email protected]
Website: ingabponta.com

Rental Requirements

Driver Requirements

To rent a vehicle from Ingab Ponta, you must:

• Be at least 21 years of age (25 for luxury vehicles)
• Hold a valid full driving license for at least 2 years
• Provide valid identification (passport or national ID)
• Have a valid credit card in your name
• Meet our insurance requirements
• Pass any additional checks we may require

Acceptable Licenses

• UK driving licenses (full, not provisional)
• EU/EEA driving licenses
• International driving permits with original license
• Other foreign licenses (subject to verification)

Restricted Drivers

We may refuse rental to drivers who:

• Have serious driving convictions in the past 5 years
• Have been disqualified from driving
• Have outstanding traffic violations
• Are under the influence of alcohol or drugs
• Fail our identity or creditworthiness checks

Booking and Reservations

Making a Reservation

Reservations can be made:

• Online through our website
• By telephone during business hours
• In person at any of our locations
• Through authorized agents

Booking Confirmation

Your rental agreement becomes binding when:

• We confirm your reservation in writing (email)
• You provide valid payment information
• We authorize the security deposit
• All required documentation is provided

Pricing and Payment

• All prices include VAT where applicable
• Rates are quoted per 24-hour period unless otherwise stated
• Additional charges may apply for extra services
• Payment is required at the start of the rental period
• We accept major credit cards (Visa, Mastercard, American Express)
• Debit cards may be accepted with additional verification

Vehicle Usage Terms

Permitted Use

Rental vehicles may only be used for:

• Personal or business transportation
• Driving on public roads within the UK
• Occasional trips to EU countries (with prior approval)
• Legal purposes in compliance with all traffic laws

Prohibited Use

You may NOT use our vehicles for:

• Commercial goods transportation or delivery
• Racing, speed tests, or driving instruction
• Carrying dangerous or illegal substances
• Off-road driving or on unpaved surfaces
• Towing trailers or other vehicles
• Subletting or unauthorized third-party use
• Any illegal activities

Driver Responsibilities

As the renter, you are responsible for:

• All traffic violations and parking fines
• Fuel costs and maintaining appropriate fuel levels
• Vehicle security and theft prevention
• Reporting accidents or damage immediately
• Following all traffic laws and regulations
• Ensuring only authorized drivers operate the vehicle

Insurance and Liability

Standard Coverage

All rentals include:

• Third Party Liability Insurance (minimum legal requirement)
• Collision Damage Waiver (CDW) with excess
• Theft Protection with excess
• Fire Damage Coverage

Optional Coverage

Additional protection available:

• Super Collision Damage Waiver (reduces excess to zero)
• Personal Accident Insurance
• Personal Effects Coverage
• Tyre and Glass Protection

Excess and Liability

• Standard excess applies to damage and theft claims
• Excess amounts vary by vehicle category
• You remain liable for damage not covered by insurance
• Negligent or reckless damage may void coverage

Rental Period and Returns

Pickup and Return

• Vehicles must be collected during business hours
• Late pickups may result in rate adjustments
• Returns must be to the agreed location
• Out-of-hours returns available with prior arrangement

Late Returns

• Grace period of 1 hour for returns
• Additional day charges apply for late returns
• Extended rentals require prior authorization
• Failure to return may be reported as theft

Early Returns

• No refunds for early returns on daily rates
• Weekly/monthly rates may be adjusted
• Minimum rental charges may apply

Damage and Accidents

Immediate Obligations

In case of accident or damage, you must:

• Ensure safety and call emergency services if needed
• Contact us immediately on +44 161 290 1602
• Obtain police report for accidents involving injury
• Complete our incident report form
• Not admit liability or make agreements with third parties
• Provide all requested documentation

Damage Assessment

• All damage will be assessed by qualified technicians
• Repair costs based on genuine manufacturer parts
• Loss of use charges may apply during repairs
• You may request independent assessment

Theft and Loss

• Report theft to police immediately
• Provide police crime reference number
• All keys must be provided (loss may void coverage)
• Personal belongings are not covered

Cancellation Policy

Cancellation by Customer

• 48+ hours before pickup: Full refund
• 24-48 hours before pickup: 50% cancellation fee
• Less than 24 hours: 100% cancellation fee
• No-show: Full rental charge applies

Cancellation by Ingab Ponta

We may cancel reservations due to:

• Vehicle unavailability due to accident or breakdown
• Failure to meet rental requirements
• Fraudulent booking information
• Force majeure events

In such cases, we will provide full refund or alternative vehicle if available.

Modifications

• Booking modifications subject to availability
• Rate differences may apply
• Modifications within 24 hours may incur charges

Termination of Rental

We reserve the right to terminate the rental agreement and repossess the vehicle if:

• You violate any terms of this agreement
• You provide false or misleading information
• Payment is refused or reversed
• You use the vehicle for prohibited purposes
• The vehicle poses a safety risk
• You are arrested or charged with a serious offense

Termination does not relieve you of liability for charges incurred up to termination.

Dispute Resolution

Internal Resolution

We encourage resolution of disputes through:

• Direct communication with our customer service team
• Escalation to management level
• Formal complaint procedure
• Independent mediation services

Legal Jurisdiction

• These Terms are governed by English law
• Disputes subject to English court jurisdiction
• Alternative dispute resolution available
• Consumer rights under UK law remain unaffected

Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the rental fee paid
• We exclude liability for indirect or consequential losses
• We are not liable for delays due to circumstances beyond our control
• Personal property in vehicles is at your own risk
• Nothing excludes liability for death, personal injury, or fraud

Changes to Terms

We may update these Terms to:

• Reflect changes in law or regulation
• Improve clarity or address new circumstances
• Update our services or business practices

Changes will be posted on our website with the effective date. Continued use of our services constitutes acceptance of updated Terms.

Contact Information

For questions about these Terms or to resolve any disputes, contact us: