Privacy Policy

Introduction

At Ingab Ponta ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ingabponta.com or use our car rental services.

By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Identity Information: Full name, date of birth, nationality
• Contact Information: Email address, phone number, postal address
• Financial Information: Credit card details, billing information
• Licensing Information: Driving license number, issue date, expiry date
• Booking Information: Rental preferences, pickup/drop-off locations, dates
• Vehicle Usage: Mileage, fuel usage, GPS location data (when necessary)

Automatic Information Collection

When you visit our website, we may automatically collect:

• IP address and geographic location
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

Service Provision

• Processing rental bookings and reservations
• Verifying your identity and driving credentials
• Providing customer support and assistance
• Managing vehicle pickup and return processes
• Processing payments and maintaining financial records

Communication

• Sending booking confirmations and reminders
• Providing important service updates
• Responding to inquiries and support requests
• Sending promotional offers (with your consent)

Business Operations

• Improving our services and website functionality
• Conducting market research and analysis
• Preventing fraud and ensuring security
• Complying with legal and regulatory requirements

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Vehicle maintenance and roadside assistance
• Insurance and claims processing
• IT services and website hosting
• Marketing and communication services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our terms of service
• Protect our rights, property, or safety
• Investigate fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for advertising and personalization
• Preference Cookies: Remember your settings and preferences

You can manage your cookie preferences through our cookie banner or browser settings. However, disabling certain cookies may affect website functionality.

Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmissions
• Secure servers with regular security updates
• Access controls and employee training
• Regular security audits and assessments
• Incident response and breach notification procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but maintain industry-standard protections.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Prevent fraud and maintain security

Generally, we retain customer data for 7 years after the last rental or account activity, unless a longer retention period is required by law.

Your Rights

Under UK data protection laws, you have the following rights:

Access and Portability

• Request a copy of your personal data
• Receive your data in a portable format
• Transfer your data to another service provider

Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal data (subject to legal requirements)
• Restrict processing of your information

Marketing and Communications

• Opt-out of marketing communications
• Object to processing for marketing purposes
• Withdraw consent for data processing

To exercise these rights, contact us using the details provided in the Contact section below.

Children's Privacy

Our services are not intended for individuals under 21 years of age, as this is our minimum rental age requirement. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

International Transfers

Your personal information may be transferred to and processed in countries outside the UK where our service providers operate. We ensure appropriate safeguards are in place to protect your information, including:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Binding corporate rules
• Other approved transfer mechanisms

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes where required

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority: If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.